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Delivery Policy

Storewide Shipping Promotion: Enjoy free shipping on single orders over NT$5,000 (Limited to Taiwan Main Island).

｜Shipping Methods｜

1. Domestic Shipping (Taiwan Main Island)

Black Cat T-Cat (Home Delivery):
- Shipping Fee: Fixed at NT$180 per package.
- Delivery Time: Approximately 2-3 business days after dispatch.
- Special Requirement: For single orders exceeding NT$20,000, please select "Home Delivery" to ensure safe transit.
Convenience Store Pickup (7-Eleven / FamilyMart):
- Shipping Fee: Fixed at NT$80 per package.
- Delivery Time: Approximately 2-7 business days after dispatch.
- Restrictions: Limited to small items that meet the convenience store package size regulations. (Longest side ≤ 45cm; Sum of length + width + height ≤ 105cm).

2. Shipping to China, Hong Kong, and Macau (SF Express)

Applicable Regions: China, Hong Kong, Macau.
Shipping Fee: "Pay on Delivery" (Freight Collect). Actual fees are based on the official SF Express website announcements.
Delivery Time: Approximately 3-7 business days after dispatch.
Note: After placing an order, you must direct message our official customer service (LINE: @yois) to provide your recipient information.

3. Other Overseas Regions (Chunghwa Post)

Applicable Regions: Overseas countries excluding the regions mentioned above.
Shipping Fee: Calculated based on weight/volume via the postal system.
Delivery Time: Approximately 2-10 business days after dispatch (depending on each country's customs policies).
Note: After placing an order, you must direct message our official customer service (LINE: @yois) for shipping fee calculations.

｜Dispatch Time & Logistics Reminders｜

In-Stock Orders:Your order will be dispatched within approximately 2-5 business days after receipt (excluding the day the order is placed). Business days do not include weekends and public holidays.

Pre-Order Orders:If your order includes pre-order items, it will be shipped according to the date indicated on the product page. If no date is specified, the average pre-order period is 14-21 business days. The entire order will be dispatched together once all items have arrived.

Logistics Delay Notice:In the event of consecutive public holidays, major festivals (e.g., Mother's Day, Double 11, Lunar New Year), or force majeure natural disasters, dispatch and delivery times may be delayed due to a surge in shipping volume handled by logistics companies. Actual delivery progress is subject to the logistics company's operations. We appreciate your understanding and cooperation.

Delivery Schedule:Monday to Friday are our main dispatch days. There are no delivery services scheduled on Saturdays, Sundays, and public holidays.

Receiving Reminders:

[Home Delivery]: Actual delivery progress depends on the route arranged by the delivery driver.
[Convenience Store]: Please pick up your package within 7 days of its arrival at the store. If the package is uncollected without a valid reason, resulting in shipping fee losses, the cost will be borne by the customer.